Frequently Asked Questions
It can be difficult or overwhelming to make that first call looking for home care services. We understand many people have limited or no experience with home care services, and our aim is to make the experience as seamless and stress free as possible. Check out our frequently asked questions section below, and reach out to us with any additional questions or to book your service.
01. What services do you offer?
We provide quality home support services, such as:
• Recreational activities and social engagement
• Fall prevention exercises
• Assistance with personal care including showering, grooming, and dressing
• Assistance with light housekeeping and meal preparation
• Feeding assistance
• Mobility support
• Medication reminder
• Transportation to appointments and outings (additional cost may apply)
• Respite care
• Regular updates to family members
02. What are your costs?
Please contact us for a custom quote.
03. Are your services covered by Alberta Health Services or insurance providers?
Click here to find out more about funding options:
04. What areas do you service?
We are based in Bonnyville and we can provide service to surrounding communities of La Corey, Elk Point, Saint Paul, Glendon, Iron River, Ardmore, Fort Kent, Cold Lake, Lac La Biche, Smoky Lake, and Vilna. Starting March 2024 we are now serving Fort McMurray area.
05. How far in advance should I book?
Generally, we can provide service within 1 week of the request.
06. Do you work evenings, nights, weekends, or holidays?
Our care services are available 24/7, 7 days a week including Holidays. Our office hours are Monday to Friday 8:30-3:30.
07. Do you provide updates to family members?
Apidae uses a softwer program which allows client and their families to actively track care in real-time, view complete care plan & assigned caregiver, manage schedules, tasks & notes, and communicate with agencies.. Clients can give feedback and actively manage their care 24/7.
08. Can you co-ordinate with other members of a client's healthcare team?
Yes. We understand many clients may have complex medical needs. With the client's consent, can take notes to share with other members of their healthcare team.
09. Do you work with people who are not seniors?
Yes. We can also work with people with chronic illnesses or disabilities.
10. How does Apidae Compasson Care Match Clients with Caregivers
Apidae Compassion Care believes every individual deserves care that is as unique as they are. Our first step in providing quality homecare is a detailed assessment. We gather information about medical conditions, personal preferences and lifestyle choices.
- Caregivers are the heart of our service and are meticulously selected based on their professional qualifications, experience and their innate compassion and empathy. They also undergo a strict vetting process.
- We pair clients with caregivers by aligning the clients' needs with the caregiver expertise and personality.
This careful and considerate process ensures our clients feel supported by a caregiver who truly understands and connects with them on a deeper level.
